πŸ₯ Β  Discharge Planners & Social Workers

Refer a Patient to Better Days

Fast intake, reliable communication, and personal care that typically begins within 48 hours. Call us β€” we handle everything from there.

Call (757) 715-7829Send Us a Message
Why Better Days

The Personal Care Partner Discharge Teams Trust

We built our agency around one promise: when you refer a patient to us, we follow through β€” fast intake, insurance verification same day in most cases, and clear communication back to your team throughout the care episode.

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Fast Intake

We accept referrals by phone. In most cases we confirm eligibility and begin scheduling within the same business day.

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Clear Communication

Your team stays informed throughout the care episode. We keep you updated on patient status so your patients don't fall through the cracks.

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Personal Care Services

PCA, CNA, and HHA services β€” bathing, grooming, meal prep, companionship, medication reminders, and light housekeeping for your patients transitioning home.

Referral Process

How to Refer a Patient

1

Call Our Intake Team

Call us directly at (757) 715-7829. Our intake coordinator will collect all necessary information over the phone and begin the verification process immediately.

2

Fax the Referral

Fax patient information and face sheet to (757) 538-7187. Include the diagnosis, care needs, and patient contact information. We’ll confirm receipt within 2 hours during business hours.

Required Information

What to Include with a Referral

To begin the verification process, we need the following information. The more complete the referral, the faster we can begin care.

βœ“ Patient name and DOB
βœ“ Primary diagnosis or care need
βœ“ Type of personal care needed (PCA, CNA, HHA)
βœ“ Insurance information
βœ“ Preferred start date
βœ“ Patient address and phone
βœ“ Emergency contact information
βœ“ Schedule preferences (morning, afternoon, hours/week)
βœ“ Discharge summary (if applicable)
βœ“ Any special care considerations
Virginia Medicaid Patients (CCC Plus Waiver): If you are referring a patient enrolled in Virginia Medicaid long-term services and supports (LTSS) or the CCC Plus waiver program, please include the completed DMAS Form 225 (Medicaid LTC Communication Form) with your fax. This form is required by DMAS to initiate home and community-based waiver services. Not sure if it applies? Call us at (757) 715-7829and we’ll walk you through it.
Insurance We Accept

We Handle the Authorization

Our intake team verifies benefits and obtains prior authorizations so your discharge planners don’t have to. We accept:

Virginia Medicaid (CCC Plus Waiver)Sentara Health PlansCommercial InsuranceLong-Term Care InsurancePrivate Pay
Not sure if a patient’s insurance qualifies? Call us at (757) 715-7829and we’ll check on the spot.
Common Referrals

Situations We Frequently Support

Our certified aides support a wide range of patients who need daily living assistance at home. If you don't see a condition listed, call us β€” we can often accommodate.

Dementia & Alzheimer'sParkinson's DiseaseMultiple SclerosisStroke RecoveryCHF / Heart FailureCOPD / Respiratory DiseaseDiabetes ManagementPost-Surgical RecoveryFall RecoveryCancer / Oncology SupportOrthopedic RecoveryAging in PlaceLimited Mobility / DisabilityFamily Caregiver ReliefDepression & Social IsolationPost-Cardiac Event

Ready to Make a Referral?

Our intake line is staffed during business hours. After-hours, leave a message and we will follow up first thing the next business day.

πŸ“žCall Us β€” (757) 715-7829